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ADP Workforce Now
Overview
ADP WorkforceNow is a full suite HRIS system that can serve as a one-stop-shop for companies, covering everything from payroll, benefits and HR to recruiting, onboarding, performance and learning. WorkforceNow is a cloud based platform utilized by companies of all shapes and sizes, but their strongest audience is in the Mid-Market.
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ADP Workforce Now's HR management software is known for its strengths around payroll and tax filing, and also provides expertise to support virtually any business scenario. ADP also has a unique outsourced service, called Comp Services, that allows companies to put their payroll processing and benefits management on auto-pilot.
ADP has robust analytics and can provide tracking dashboards and reporting on key metrics. ADP is also able to leverage their massive customer base to do compensation benchmarking for customers showing what employees at similar companies are paid.
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Market Segment
ADP Workforce Now is considered a Mid-Market HRIS, which means the system works best for companies with between 50 and 500 employees. Mid-Market solutions are designed to be an all-in-one HRIS for companies with fairly standard HR requirements. Mid-Market solutions typically take about 3 months to implement and do not require external consultants to successfully implement and manage the solutions. Mid-Market solutions can be limited in how scalable they are, due to a lack of custom workflow tools and limited rules engines.
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Costs
Pricing information with ADP can vary drastically depending on the products and HR services being provided. Another factor in pricing is the number of employees in your company.
That being said, ADP charges companies on a per employee per month basis. A typical ADP Workforce Now subscription can cost anywhere from $19-26 PEPM, depending on the size of your company and the modules included in your scope. When ADP's Comp Services are included, those costs can range from $30-42 PEPM.
In addition to the software fees, ADP will typically charge a one-time implementation fee. ADP Workforce Now's implementation fees are typically about 10-20% of the annual software fees (i.e., $10-20K implementation fee on a $100K annual purchase)
ADP also offers small business payroll pricing for companies with <50 employees via their platform ADP Run.
The most up-to-date pricing information for ADP Workforce Now will be found during a software evaluation process.
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Strengths
- ADP Workforce Now is the market leader when it comes to payroll processing and tax filing services. They pay 1 in every 6 Americans and have deep in-house expertise on all things payroll-related
- ADP recently updated their employee experience to now be more mobile-centric and user friendly providing all payroll essentials at employees' fingertips and automatically sending completion reminders to staff for open tasks
- ADP also has a very strong global payroll offering due to their acquisition of Celergo, a leading global payroll aggregator
- ADP Workforce Now has increased their integration capabilities in the past few years, building out open APIs and a marketplace of pre-built integration connectors
- ADP has a unique outsourced service offering called Comp Services, which can free up an HR team to focus on more strategic initiatives
- ADP WorkforceNow's new mobile app and login experience offers the highest level of security due to their strong device management practices
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Weaknesses
- Customer support has historically been a challenge for ADP customers, as their large customer base necessitates large scale support systems that include ticketing queues, 1-800 lines and speaking with offshore support teams
- ADP Workforce Now has developed through a combination of internal development and external acquisitions, leading to a less-than-unified experience for admins and employees
- This multiple database architecture can lead to manual re-entry issues for admins and to challenges with getting real-time data for reporting
- ADP is investing in multiple HRIS systems at the same time, including ADP Run, ADP WorkforceNow and ADP Next Generation
Integration Capabilities
ADP Workforce Now has improved their integration capabilities in the past few years and now has open APIs as well as a marketplace of pre-built connectors. Many leading 3rd party solutions, such as Lattice and Greenhouse, are members of the ADP marketplace. That being said, there are some issues with ADP Workforce Now's underlying architecture which make it so that certain data and fields can only be transferred manually
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Global Capabilities
ADP Workforce Now can serve as a global system of record for international companies. They have support teams around the globe and their system can be localized to support many languages. Additionally, ADP owns Celergo, a leading global payroll aggregator, which allows them to provide comprehensive global payroll services too. The one challenge with ADP's global offering is that Workforce Now and Celergo are two separate, non-integrated systems.
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Modules Offered
ADP Workforce Now provides a full set of modules that manage the entire employee lifecycle.
- Payroll Management & Tax Services
- Benefits Administration
- HR / Employee Self Service
- Timekeeping, Time & Attendance, Labor Costs
- Recruiting & Applicant Tracking System (ATS)
- Performance Management
- Compensation Management
- Employee Engagement
- Learning Management System (LMS)
Want more info on ADP Workforce Now? Talk to an advisor about firsthand ADP experience
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