ADP Workforce Now Reviews - Pricing, Pros/Cons, User Reviews

Explore ADP Workforce Now with OutSail: A leading mid-market HRIS offering a comprehensive suite from $19-27 PEPM, excelling in payroll and tax services

Brett Ungashick
OutSail HRIS Advisor
July 4, 2023
user comparing HRIS systems
ADP logo

In the dynamic business world, choosing a Human Resource Information System (HRIS) can be pivotal. The right system streamlines HR processes, enhances employee engagement, and supports strategic decision-making. ADP, a renowned name in the HRIS landscape, stands as a beacon of comprehensive HR solutions. In this review, we delve into the depths of ADP Workforce Now, unraveling its strengths and potential considerations for businesses seeking a robust HRIS solution.

Overview of ADP Workforce Now

Founded in 1949, Automatic Data Processing (ADP) has evolved from its inception as a manual payroll processing company into a global HR powerhouse. ADP Workforce Now, one of ADP's flagship offerings, is a versatile cloud-based HRIS system catering to businesses of varying sizes. With an emphasis on serving the Mid-Market, encompassing companies with 50 to 1,000 employees, ADP Workforce Now offers a holistic suite of HR solutions, ranging from payroll and benefits to performance and learning management.

ADP Workforce Now's HR management software is known for its strengths around payroll and tax filing, and also provides expertise to support virtually any business scenario. ADP also has a unique outsourced service, called Comp Services, that allows companies to put their payroll processing and benefits management on auto-pilot.

banner ad for OutSail app

The Strengths of ADP Workforce Now

1. Strong Core HR Offering

At the heart of ADP Workforce Now lies its robust Core HR features. The system efficiently handles payroll, benefits administration, and timekeeping. This is especially valuable for larger organizations, as it ensures accurate and streamlined employee compensation and benefits management, which is crucial for maintaining employee satisfaction.

2. Expertise in Payroll & Tax Services

ADP's reputation as a payroll titan is well-earned. With an unparalleled grasp of payroll processing and tax filing, the company pays 1 in every 6 Americans. This expertise ensures that companies using ADP Workforce Now can confidently navigate complex payroll regulations, minimizing compliance risks.

3. Outsourcing Capabilities

One of ADP's distinctive offerings is its Comp Services, an outsourced service that automates payroll processing and benefits management. This feature enables HR teams to allocate their time and efforts towards more strategic initiatives, enhancing overall organizational efficiency.

4. Benchmark Reporting

Leveraging its vast customer base, ADP provides benchmarking insights that allow businesses to compare their compensation structures against those of similar organizations. This data-driven approach aids in making informed decisions regarding employee remuneration, fostering competitiveness.

5. Revamped Mobile App

ADP has evolved its employee experience by making it more mobile-centric. This revamped mobile app offers employees convenient access to essential payroll information and tasks. With automatic completion reminders, the app empowers employees to engage proactively in HR processes.

6. Integration Capabilities

ADP Workforce Now's recent strides in integration have resulted in open APIs and a marketplace of pre-built connectors. This advancement facilitates seamless integration with third-party solutions, including Application Tracking Systems (ATS), Learning Management Systems (LMS), and performance tools.

7. Global Capabilities

ADP Workforce Now can serve as a global system of record for international companies. They have support teams around the globe and their system can be localized to support many languages. Additionally, ADP owns Celergo, a leading global payroll aggregator, which allows them to provide comprehensive global payroll services too. The one challenge with ADP's global offering is that Workforce Now and Celergo are two separate, non-integrated systems.

Unlock Full HRIS Insights: Get comprehensive insights on ADP and others—unlock detailed reviews, pricing, pros, and cons by signing up for our HRIS Marketplace.

Points to Consider with ADP Workforce Now

1. Customer Support

ADP boasts an extensive customer base, which, while a testament to its popularity, can sometimes pose challenges regarding customer support. The sheer volume of users requiring assistance can lead to delays in addressing user inquiries. Businesses may experience longer wait times for resolving issues or receiving assistance due to the high demand for support. While ADP strives to offer effective customer service, users must be patient and proactive in seeking help.

2. Flexibility & Customization

ADP Workforce Now offers a range of robust features designed to streamline HR processes. However, some users may find the platform relatively rigid regarding customization. While the out-of-the-box features are designed to cater to various business needs, there might be instances where businesses need specific customizations to align the system with their unique processes. In such cases, users might need to adapt their existing workflows to fit within the framework of ADP Workforce Now.

3. Pricing Structure

The pricing structure of ADP Workforce Now can be complex, which may challenge businesses seeking transparency in their financial planning. Understanding monthly invoices and variable costs is crucial to prevent unexpected cost-related surprises. Users should engage with ADP to understand the pricing components, how they might change based on usage, and any potential additional fees. Clear communication and careful analysis are essential to ensure the platform's costs align with the organization's budget.

Pricing information with ADP can vary drastically depending on the products and HR services being provided. Another factor in pricing is the number of employees in your company.

That being said, ADP charges companies on a per employee per month basis. A typical ADP Workforce Now subscription can cost anywhere from $19-28 PEPM, depending on the size of your company and the modules included in your scope. When ADP's Comp Services are included, those costs can range from $30-48 PEPM.

In addition to the software fees, ADP will typically charge a one-time implementation fee. ADP Workforce Now's implementation fees are typically about 10-20% of the annual software fees (i.e., $10-20K implementation fee on a $100K annual purchase)

ADP also offers small business payroll pricing for companies with <50 employees via their platform ADP Run.

4. Diverse Product Range

ADP's involvement with various HRIS systems, including ADP Run and ADP Next Generation, might introduce diversions in innovation cycles. This fragmentation could potentially impact the overall user experience and the evolution of the ADP Workforce Now platform. While diversity in product offerings can cater to different business sizes and needs, users should be mindful of the potential impacts on updates, enhancements, and overall system stability. Users should stay informed about the roadmap for ADP Workforce Now and how it aligns with their long-term HR technology strategy.

Deciding if ADP Workforce Now is Right for Your Business

ADP Workforce Now presents a robust HRIS solution suitable for organizations seeking a comprehensive Core HR platform.

Leveraging Strengths

  1. Comprehensive Core HR: ADP's suite covers payroll, benefits, and timekeeping, benefiting larger enterprises seeking streamlined HR management.
  2. Expert Payroll Services: ADP's mastery in payroll and tax filing offers a reliable solution for complex compliance needs.
  3. Outsourcing Efficiency: The unique Comp Services outsourcing frees HR teams for strategic tasks.
  4. Data-Driven Insights: Benchmark reporting aids competitive compensation decisions.
  5. Enhanced Employee Experience: The revamped mobile app facilitates convenient self-service and engagement.
  6. Seamless Integrations: Open APIs and connectors foster integration with third-party systems.

Addressing Challenges

  1. Support Scale: ADP's vast customer base may pose support challenges due to high volume.
  2. Flexibility vs. Customization: The platform's structure may require adapting processes to fit.
  3. Pricing Complexity: Understand intricate pricing models for cost transparency.
  4. Diverse Product Range: Multiple HRIS platforms could impact innovation cycles.

Making the Decision

ADP Workforce Now is ideal for businesses valuing stability, efficient payroll, and robust Core HR. Consider if customization and support structure align with your needs.


In the realm of HRIS, ADP Workforce Now shines as a powerhouse with its unparalleled expertise in payroll and extensive suite of HR solutions. While the system excels in several aspects, businesses must carefully consider their needs and objectives before committing.

At OutSail, we navigate the intricate HRIS landscape to guide businesses toward the right choice. Whether capitalizing on ADP's strengths or overcoming its challenges, our expertise ensures your HRIS decision is well-informed and tailored to your unique requirements. Contact US today to embark on your HRIS journey!

What are the core strengths of ADP Workforce Now?

ADP Workforce Now excels in payroll and tax services, offering robust core HR features, benchmark reporting for data-driven insights, outsourcing capabilities through Comp Services, a revamped mobile app for enhanced employee experience, and seamless integrations with third-party systems.

What are the potential considerations or challenges with ADP Workforce Now?

Users may encounter challenges with support scalability due to ADP's large customer base, limited flexibility in customization, complexity in pricing structure, and potential impact from the diverse product range offered by ADP.

What is the pricing structure for ADP Workforce Now?

ADP Workforce Now typically charges on a per-employee-per-month (PEPM) basis, with costs ranging from $19 to $28 PEPM, depending on the company size and included modules. Additionally, Comp Services can add costs ranging from $30 to $48 PEPM. Implementation fees are typically about 10-20% of the annual software fees.

How does ADP Workforce Now compare to other HRIS systems in the market?

ADP Workforce Now stands out for its expertise in payroll, comprehensive core HR features, and extensive suite of HR solutions. However, users should carefully consider their specific needs and objectives to determine if ADP Workforce Now is the right fit for their business compared to other options available in the market.

What type of businesses is ADP Workforce Now best suited for?

ADP Workforce Now is ideal for businesses valuing stability, efficient payroll processing, and robust core HR functionalities. It is particularly suitable for mid-sized organizations seeking streamlined HR management and compliance solutions.

2024 HRIS 
Landscape Report
Read OutSail's 2024 HRIS Report with write-ups on 30+ leading vendors
Thank you! You can download your report at this link
Oops! Something went wrong while submitting the form.
Unsure about your software needs?
Use our HRIS Requirements Builder to quickly identify your must-have & nice-to-haves
Brett Ungashick
OutSail HRIS Advisor
Accelerate your HRIS selection process with free support
Thank you! Our team will reach out to you shortly
Oops! Something went wrong while submitting the form.
The HR Tech Download
Stay on the industry's cutting edge with our popular newsletter
Thank you! You will receive the next HR Tech Download newsletter
Oops! Something went wrong while submitting the form.

Meet the Author

Brett Ungashick
OutSail HRIS Advisor
Brett Ungashick, the friendly face behind OutSail, started his career at LinkedIn, selling HR software. This experience sparked an idea, leading him to create OutSail in 2018. Based in Denver, OutSail simplifies the HR software selection process, and Brett's hands-on approach has already helped over 1,000 companies, including SalesLoft, Hudl and DoorDash. He's a go-to guy for all things HR Tech, supporting companies in every industry and across 20+ countries. When he's not demystifying HR tech, you'll find Brett enjoying a round of golf or skiing down Colorado's slopes, always happy to chat about work or play.

Subscribe to the HR Tech Download

Don't miss out on the latest HR Tech trends. Subscribe now to stay updated
By subscribing you agree to our Privacy Policy.
Thank you! You are now subscribed to the HR Tech Download!
Oops! Something went wrong while submitting the form.