Vendor Reviews
8 min read

ADP Workforce Now: OutSail’s 2023 HRIS Review

Updated on
July 4, 2023
Maria Santos
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In the dynamic business world, choosing a Human Resource Information System (HRIS) can be pivotal. The right system streamlines HR processes, enhances employee engagement, and supports strategic decision-making. ADP, a renowned name in the HRIS landscape, stands as a beacon of comprehensive HR solutions. In this review, we delve into the depths of ADP Workforce Now, unraveling its strengths and potential considerations for businesses seeking a robust HRIS solution.

Overview of ADP Workforce Now

Founded in 1949, Automatic Data Processing (ADP) has evolved from its inception as a manual payroll processing company into a global HR powerhouse. ADP Workforce Now, one of ADP's flagship offerings, is a versatile cloud-based HRIS system catering to businesses of varying sizes. With an emphasis on serving the Mid-Market, encompassing companies with 50 to 500 employees, ADP Workforce Now offers a holistic suite of HR solutions, ranging from payroll and benefits to performance and learning management.

The Strengths of ADP Workforce Now

1. Strong Core HR Offering

At the heart of ADP Workforce Now lies its robust Core HR features. The system efficiently handles payroll, benefits administration, and timekeeping. This is especially valuable for larger organizations, as it ensures accurate and streamlined employee compensation and benefits management, which is crucial for maintaining employee satisfaction.

2. Expertise in Payroll & Tax Services

ADP's reputation as a payroll titan is well-earned. With an unparalleled grasp of payroll processing and tax filing, the company pays 1 in every 6 Americans. This expertise ensures that companies using ADP Workforce Now can confidently navigate complex payroll regulations, minimizing compliance risks.

3. Outsourcing Capabilities

One of ADP's distinctive offerings is its Comp Services, an outsourced service that automates payroll processing and benefits management. This feature enables HR teams to allocate their time and efforts towards more strategic initiatives, enhancing overall organizational efficiency.

4. Benchmark Reporting

Leveraging its vast customer base, ADP provides benchmarking insights that allow businesses to compare their compensation structures against those of similar organizations. This data-driven approach aids in making informed decisions regarding employee remuneration, fostering competitiveness.

5. Revamped Mobile App

ADP has evolved its employee experience by making it more mobile-centric. This revamped mobile app offers employees convenient access to essential payroll information and tasks. With automatic completion reminders, the app empowers employees to engage proactively in HR processes.

6. Integration Capabilities

ADP Workforce Now's recent strides in integration have resulted in open APIs and a marketplace of pre-built connectors. This advancement facilitates seamless integration with third-party solutions, including Application Tracking Systems (ATS), Learning Management Systems (LMS), and performance tools.

Points to Consider with ADP Workforce Now

1. Customer Support

ADP boasts an extensive customer base, which, while a testament to its popularity, can sometimes pose challenges regarding customer support. The sheer volume of users requiring assistance can lead to delays in addressing user inquiries. Businesses may experience longer wait times for resolving issues or receiving assistance due to the high demand for support. While ADP strives to offer effective customer service, users must be patient and proactive in seeking help.

2. Flexibility & Customization

ADP Workforce Now offers a range of robust features designed to streamline HR processes. However, some users may find the platform relatively rigid regarding customization. While the out-of-the-box features are designed to cater to various business needs, there might be instances where businesses need specific customizations to align the system with their unique processes. In such cases, users might need to adapt their existing workflows to fit within the framework of ADP Workforce Now.

3. Pricing Structure

The pricing structure of ADP Workforce Now can be complex, which may challenge businesses seeking transparency in their financial planning. Understanding monthly invoices and variable costs is crucial to prevent unexpected cost-related surprises. Users should engage with ADP to understand the pricing components, how they might change based on usage, and any potential additional fees. Clear communication and careful analysis are essential to ensure the platform's costs align with the organization's budget.

4. Diverse Product Range

ADP's involvement with various HRIS systems, including ADP Run and ADP Next Generation, might introduce diversions in innovation cycles. This fragmentation could potentially impact the overall user experience and the evolution of the ADP Workforce Now platform. While diversity in product offerings can cater to different business sizes and needs, users should be mindful of the potential impacts on updates, enhancements, and overall system stability. Users should stay informed about the roadmap for ADP Workforce Now and how it aligns with their long-term HR technology strategy.

Deciding if ADP Workforce Now is Right for Your Business

ADP Workforce Now presents a robust HRIS solution suitable for organizations seeking a comprehensive Core HR platform.

Leveraging Strengths

  1. Comprehensive Core HR: ADP's suite covers payroll, benefits, and timekeeping, benefiting larger enterprises seeking streamlined HR management.
  2. Expert Payroll Services: ADP's mastery in payroll and tax filing offers a reliable solution for complex compliance needs.
  3. Outsourcing Efficiency: The unique Comp Services outsourcing frees HR teams for strategic tasks.
  4. Data-Driven Insights: Benchmark reporting aids competitive compensation decisions.
  5. Enhanced Employee Experience: The revamped mobile app facilitates convenient self-service and engagement.
  6. Seamless Integrations: Open APIs and connectors foster integration with third-party systems.

Addressing Challenges

  1. Support Scale: ADP's vast customer base may pose support challenges due to high volume.
  2. Flexibility vs. Customization: The platform's structure may require adapting processes to fit.
  3. Pricing Complexity: Understand intricate pricing models for cost transparency.
  4. Diverse Product Range: Multiple HRIS platforms could impact innovation cycles.

Making the Decision

ADP Workforce Now is ideal for businesses valuing stability, efficient payroll, and robust Core HR. Consider if customization and support structure align with your needs.


In the realm of HRIS, ADP Workforce Now shines as a powerhouse with its unparalleled expertise in payroll and extensive suite of HR solutions. While the system excels in several aspects, businesses must carefully consider their needs and objectives before committing.

At OutSail, we navigate the intricate HRIS landscape to guide businesses toward the right choice. Whether capitalizing on ADP's strengths or overcoming its challenges, our expertise ensures your HRIS decision is well-informed and tailored to your unique requirements. Contact US today to embark on your HRIS journey!