iSolved

Overview

iSolved started off as a benefits provider and they still provide COBRA administration and leave management. However, they've spent the last five years aggressively developing an HRIS and Payroll solution that is centered around the employee experience. Their system can serve the entire employee life cycle and they're continuing to reinvest in the platform with new functionality and a more modern user interface

Market Segment

iSolved is considered a Mid-Market HRIS, which means the system works best for companies with between 50 and 350 employees. Mid-Market solutions are designed to be an all-in-one HRIS for companies with a mild degree of complexity in their HR requirements. Mid-Market solutions typically take between 2 and 3 months to implement and do not require external consultants to successfully implement and manage the solutions. A Mid-Market solution, like iSolved, can scale and configure to some businesses needs, but also may have limitations for larger, more complex organizations.

Costs

iSolved charges companies on a quarterly or annual subscription basis. Depending on the modules included and the size of your company, iSolved's software fees can cost between $17 and 25 PEPM.

Additionally, iSolved does charge a nominal implementation fee to clients to get started. This fee is typically ~10-25% of the annual software fees.

Strengths

• iSolved started off as a benefits provider and provides quite a few services around COBRA, FMLA and other insurance management
• iSolved started as a core HR provider (payroll, benefits, etc.) but has recently invested a lot in their talent management platform (learning, performance, engagement)
• iSolved offers a white labeled version of ApplicantPro, which allows them to offer a strong native ATS
• iSolved has invested heavily in their user experience, building a system that is centered around employee engagement and community

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Weaknesses

• iSolved’s modules have been both built internally and acquired from other companies, so the continuity of the platform is not always seamless
• iSolved is undergoing significant transitions with a new leadership team, new branding and a new product focus
• iSolved went through a series of layoffs during COVID and the customer support team size has been reduced which has led to slower response times
• iSolved is still limited in some areas, such as compensation management tools

Integration Capabilities

iSolved is in the process of modernizing their integration capabilities. Like most providers, they can set-up standard integrations with accounting systems and benefit carriers. And while they have some API capabilities, their ability to build integrations with 3rd party HR tools is still developing

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Global Capabilities

While iSolved can serve as a global system-of-record enabling some international employees to onboard, complete performance reviews and manage leave, the iSolved team has primarily focused on serving domestic clients. Additionally, global payroll requires a 3rd party

Modules Offered

• Payroll
• HRIS /Employee Files
• Benefits Admin
• Time & Attendance
• ATS
• Onboarding
• Performance
• Learning

FAQs

What types of companies is iSolved best suited for?

iSolved is ideal for mid-sized companies with 50 to 350 employees. It offers a comprehensive HRIS and Payroll solution designed to meet the needs of businesses with a moderate degree of complexity in their HR requirements.

What are the pricing options for iSolved?

iSolved operates on a subscription basis, typically billed quarterly or annually. The software fees range from $17 to $25 per employee per month (PEPM), depending on the modules included and the size of your company. Additionally, there is usually an implementation fee, which is around 10-25% of the annual software fees.

What are the key strengths of iSolved?

iSolved has a strong background in benefits provision, offering services such as COBRA and FMLA management. It has also made extensive investments in talent management, providing features like learning, performance, and engagement tools. Additionally, iSolved prioritizes user experience, focusing on employee engagement and community-building.

What are the potential weaknesses of iSolved?

While iSolved offers comprehensive solutions, the continuity of its platform may suffer as modules have been developed both internally and acquired from other companies. The company is also undergoing significant transitions, which may impact its service quality and product focus. Additionally, iSolved experienced layoffs during COVID, leading to reduced customer support team size and slower response times.

What integration capabilities does iSolved offer?

iSolved is modernizing its integration capabilities. While it can set up standard integrations with accounting systems and benefit carriers, its ability to integrate with third-party HR tools is still evolving.